Guest Room Attendant

Job Description

Job description

• Level: Forbidden
• Workplace: Krishna 123 Corp dba La Quinta Inn / Hawthorn Suites – Ardmore, OK
• Position type: Full day/part time
• Educational attainment: Institution
• Ritpercentage: Nee
• change jobs: Day/Night/Weekend/Holiday
• Job category: Hostelry – Hotel

Details

Room assistant

Department: Cleaning

Reporting to: Director of Cleaning

Area of ​​responsibility:

Clean the rooms as assigned and ensure cleanliness standards in the property. Responsible for reporting maintenance errors and handling guest requests or complaints in accordance with brand standards.

Ensure privacy and security of all rooms.

Team Member Handbook:

All employees must fully understand the requirements of their job. Before being appointed to the position, a thorough understanding of the Apollo Hospitality Team Member Handbook is required as the individual holding this position must follow the rules and regulations contained in the handbook.

working environment

rooms, guest rooms and service corridors; office and work space; area, lobby and all other areas of the property, indoors and outdoors.

Job title:

• Under variable temperature conditions (or extreme heat or cold).

• Low variable noise level.

• External internal.

• Surrounding the hazard with smoke and/or odors.

• Avoid the danger of dust and/or insects.

• About chemicals.

• Biological hazards nearby.

important relationship

Inside: Cleaning, laundry, maintenance, reception and administrative staff.

Outside: Hotel guests and tourists.

At each of our properties we want our guests to relax and be themselves, which means we want you to:

• Sex with you Because you are natural, professional and pleasant to deal with people

• Finished Save and use your knowledge so you are prepared for anything

• Show that it matters Be thoughtful in the way you greet and interact with guests

• Get on Show initiative, ownership and go the extra mile.

Important features

required:

• Maintain complete knowledge and follow all hotel and department policies/procedures/standards.

• Ensure complete knowledge of maintenance and proper use of equipment. Only use the device for its intended purpose.

• Anticipate guest needs, respond promptly and recognize all guests regardless of time or availability.

• Promote positive interactions with guests at all times.

• Familiar with all hotel services and features, local attractions and activities to properly answer guest questions.

• Guide guests and provide directions when requested.

• Resolve guest complaints, ensure guest satisfaction.

• Monitor and maintain the cleanliness, sanitation and organization of the assigned work area.

• Meet with supervisors to discuss daily tasks and priorities.

• Use appropriate cleaning agents for the designated surface, according to OSHA and MSDS guidelines and hotel requirements.

• Transport carts carrying cleaning supplies, amenities and linens to assigned guest rooms and secure positions.

• Clean the room according to the priority type using the worksheet according to the cleaning order.

• Follow the property’s water and environmental protection procedures.

• Throw away cans and trash.

• Take the bed of dirty clothes and throw away; Clean the bed.

• Remove all soiled plush and replace with clean plush of the specified design.

• Remove dirt, soap and hair from bathroom mirrors, sinks, bathtubs, toilets, shower walls, tubs, shower curtains, rugs or doors, floors and behind bathroom doors.

• Replace towels, washcloths and bath products in the correct quantity and location.

• Check the condition of the swimsuit and replace dirty/damaged ones if possible.

• Clean the cabinets and doors in the departure room and remove dust and dirt. Ensure proper quantity and placement of hangers, extra blankets/pillows and luggage racks and change laundry bags and sheets.

• If possible, clean the safe in the room.

• Clean and polish all furniture.

• Open all drawers/doors in the departure room and remove items left by guests. Dust inside

• Check under beds, chairs, sofas and desks for dirt and remove it.

• Inspect all furniture for rips, tears or stains; Report the damage to the supervisor.

• Remove all dust, dirt and foreign objects from upholstered furniture, including in crevices and under cushions.

• Re-align the furniture with the plan.

• Place photos, frames and mirrors.

• Remove dust and dirt from televisions, VCRs/DVD players, clock radios, remote controls and cable/satellite boxes.

• Set the clock, radio channel and TV channel (The Weather Channel) to the correct settings.

• Make sure that the alarm clock is not set as a radio alarm clock on all speakers.

• Remove dust, oil and dirt from the phone and place it properly.

• Ensure placement of the internet cable.

• Clean all lamps and switches; Check that it is functioning properly and replace the lamp if necessary.

Remove dust, stains and stains from crown molding, crown molding and window frames.

• Rinse the liquid from the ice cube and dry the entire face. Replace the drinking glass.

• Clean and replace coffee equipment.

• Remove leftover food from the mini refrigerator in each box; defrost when necessary. Clean the shelves and the inside and outside of the front door by removing dust, stains and spills. Make sure it is plugged in and the correct temperature setting is set.

• Check the condition of table facilities, drawers and tableware for guests; Place the indicated amount back in the correct place in the chamber according to the brand standard.

• Remove dust, dirt and grime from air conditioners, vents, grilles and thermostats. Set the thermostat to the indicated level.

• Dust the curtains weekly and adjust them to the correct position daily.

• If possible, remove trash, debris and cobwebs from the balcony/terrace.

• Check the condition of plants and plants; Remove waste if possible.

• Remove dust, dirt, smudges and fingerprints from the entry door.

• Ensure the safety of lighting, rate cards and do-not-disturb signs. Inspect condition and replace if necessary.

• Ensure that all branded cards, materials, etc. are placed throughout the space as per brand standards.

• Removes dirt, stains and stains from tiles, baseboards, counters and corners.

• Vacuum carpet in the living room.

• Spray room with deodorant.

• Improve the status of the cleanroom in the workbook and in the asset management system.

• Returning and replacing the cart at the end of the move.

• Wash the vacuum cleaner bag/canister and clean the vacuum cleaner.

• Ensure security of keys in assigned rooms.

• Report damage or maintenance problems to the manager.

• Return any lost or found items in the room to the supervisor.

• If possible, create a sofa bed.

• Box provides cleaning supplies.

• Other duties assigned by the administrator.

Safety Statement

As an employee of this hotel, it is your responsibility to recognize and report any safety hazards or violations you see or witness while performing your assigned duties.

Characteristics

Characteristics

Important:

• Communicate satisfactorily with guests, managers and colleagues to seek their understanding.

• Possibility to:

• Complete tasks with attention to detail, speed and accuracy.
• Prioritize and prioritize.
• A person with clear thinking, calm and solve problems with good decision.
• Follow the instructions carefully.
• Understand guest needs.
• Collaborate with colleagues as part of a team.
• Work with minimal supervision.
• Maintain the confidentiality of guest information and related hotel information.

required:

• Graduated from high school.

• English skills.

• Previous training on guest relations.

• Previous experience in the hospitality industry, preferably in cleaning.

• Previous experience cleaning hotel rooms.

• Knowledge of the correct handling of chemical products.

Physical ability

Important:

• The opportunity to practice transport from 5 to 25 kilometers.

• The ability to tolerate various physical activities in the workplace.

• Ability to reach 6 inches / 6+ feet and higher.

• Can sit still for 30 minutes to 1 hour during shift.

• Ability to bend at the waist and work at the knees.

• Ability to stand for extended periods of time.

• Can climb 2-3 flights of stairs.

• Ability to work outside in warm or cold weather.