Guest Services Representative

Job Description

Job description

Type of work: Part-time The gateway to your future We are looking for a guest whisperer. We define you as a friendly, patient, and intuitive customer service representative who knows how to maintain a Zen demeanor while thriving in a busy work environment and delivering an exceptional guest experience. If this sounds like you, apply for this exciting opportunity at Gateway. Don’t miss the opportunity to get your foot in the door of a growing national company and let your career flourish. 

We Make Sure

• A complete benefits package for full-time employees
• pension savings
• An exciting, supportive, and fun work environment
• Family and friend discounts on travel, technology, food, drinks, and fitness
• Development and training opportunities

Key Responsibility

• Meets, greets, and assists guests; answers questions; and offers solutions to any problems.
• Provides information on current and upcoming events and campaigns.
• Explain and enroll customers in the loyalty rewards program.
• Assist in the execution of on-site events, promotions, and entertainment.

What do you want to bring?

• At least one year of experience in a related field
• Demonstrated a high level of customer service.
• Organizational, interpersonal, analytical, and communication skills.
• Average knowledge of computer programs and mathematical skills
• Possibility of obtaining registration with a provincial gambling authority
• Friendly, personable energy and willingness to go the extra mile for guests.
• Excellent communicator who is comfortable talking to guests about events and promotions.
• Ability to juggle multiple tasks, manage time effectively, and thrive in a fast-paced environment.
• I am patient and positive towards everyone you meet.

Why work with us? 

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution, and having opportunities for career advancement across our 27 locations. Our employees thrive on ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, your skills, and your energy. 

Know the door Gateway Casinos & Entertainment Limited (“Gateway”) is one of Canada’s largest and most diverse gaming and entertainment companies. At its 27 gaming facilities in British Columbia, Ontario, and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and has approximately 448 table games (including 49 poker tables), 13,887 slot machines, 85 restaurants and bars, and 561 hotel rooms. Gateway is the gaming package service provider for Central, Southwestern, and Northern Ontario, which includes 11 properties in its portfolio. Through a multifaceted growth strategy, Gateway has diversified and expanded its product offering, including developing its own casino and restaurant brands, dramatically improving the gaming experience for customers, and attracting new customers. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish, and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the gaming and entertainment industry in Canada. More information is available at www.gatewaycasinos.com. 

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Gateway is a proud equal opportunity employer dedicated to respect, integrity, teamwork, and exceptional customer service. We are committed to providing candidates with an inclusive and accessible working environment and experience. If you need accommodation at any point during recruitment and selection, please let us know.