BBW Supervisor-Conestoga Mall

Job Description

• Mac: Bath and Body Works
• Kote Yo Ye: Waterloo, ON, CA
• Location Type: Location
• Job ID: 047PZ
• Area of work: Shop: Maintenance
• Job type: full-time

Description

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At Bath and Body Works, everyone is included. We are committed to creating a diverse, equal, and inclusive culture, with a focus on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and leading diverse talent, where our fellow citizens are as diverse as the communities in which we serve, live, and work. Additionally, we work to improve our community and our planet in ways we can be proud of for years to come, because we believe the world is a better, brighter, and happier place when everyone has access to the things that make them happy.

Our store managers are at the forefront of our field management team; they are dedicated brand ambassadors for retail and consumers, and they thrive on the connections we make with our customers. As a supervisor, you will enjoy the opportunity to work in partnership with the store manager to develop exceptional employees, provide exceptional and consistent customer experiences, and make a positive impact across Bath & Body Works.

Responsibility

• Responsible for management duties as assigned by the store manager.
• Provide feedback and recommendations to managers on individual and team performance.
• Coach, train, reward, and motivate employees to improve sales and the customer experience.
• Enforce sales expectations, performance, results, and accountability with all associates.
• Lead and model sales and customer experience standards.
• Set direction and goals for the day or shift when employees come to work.
• Build a more satisfied and loyal customer base by engaging, converting, and capturing customer phone and email information.
• Handle opening and closing routines, including executing bank deposits, shipping receipts, and interpreting and communicating company directives.
• Acts as a service manager when assigned to support customer service, work with vendors, or resolve maintenance issues.
• Partner with members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities.
• Maintain policies and procedures.

Qualifications

• Proven track record of delivering sales results
• Ability to communicate effectively and promote a customer-centric sales culture
• Ability to provide effective on-site coaching to employees
• Available to vary weekly hours, including weekends, closures, and peak periods
• Previous experience in a supervisory role, preferably in a retail environment

Competence in Bath and Body Works

• Lead with curiosity and humility.
• Build high-performing teams for today and tomorrow.
• Influence and inspire with vision and purpose.
• Observe, engage, and connect.
• Strive for operational excellence.
• Deliver business results.

Advantage

Bath and Body Works Associates is the heart of our business. That’s why we’re proud to offer benefits that allow you to dream bigger and live brighter. Benefits for eligible affiliates include:

• 40% off merchandise and freebies to encourage you to get back to sanity!
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• Free mental health and wellbeing support for all employees.
• Strong health, virtual care, dental, vision, and life insurance options, plus short-term and long-term disability plans for full-time employees.
• Retirement savings program with a matching company for full-time employees.
• Full-time Associate Tuition Assistance Program.
• Opportunities for paid leave and additional family benefits, including maternity and parental leave,.

The above statements are intended to describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all required responsibilities, duties, and skills.

We accommodate applicants and persons with disabilities in the recruitment, selection, and evaluation process as needed and according to applicable legislation. If you need accommodation, please call 855-556-2675 or email applicationaccommodation@bbw.com.

We are an employer with equal opportunities and no discrimination. We do not make employment decisions based on an individual’s race, color, religion, sex, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status, or any legally protected status. . , and we comply with all laws regarding non-discriminatory employment practices. We are committed to offering reasonable accommodations to people with disabilities and job applicants. Our management team is dedicated to ensuring compliance with this policy in connection with recruitment, hiring, employment, promotion, transfer, training, compensation, benefits, associate activities, and general treatment during employment. We only hire people who are authorized to work in Canada.

The application window closes when all roles are filled.